Refund policy
Return Period
Customers have the right to request a return within 14 days of receiving the order, in accordance with applicable consumer protection laws.
To be eligible for a return, the item must be:
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unused
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in the same condition as received
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returned with all original components and packaging
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free from any damage caused by use
Once the returned item is received and inspected, we will notify you about the approval of your refund.
Refunds
If your return is approved, the refund will be processed to your original payment method.
The refund will include the price of the returned product. Processing time may vary depending on your payment provider.
Refunds will be issued in accordance with applicable consumer protection laws.
Return Shipping Costs
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If the return is due to a defective item, damaged product, or an error on our part, we will cover the return shipping costs.
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If the customer decides to return the item for personal reasons (for example: change of mind, no longer wanting the item, or similar reasons), the customer is responsible for the return shipping costs.
Exchanges
We replace items only if they are defective or damaged.
If you need to exchange an item for the same product, please contact us.
How to Request a Return
To request a return, please contact us through our website contact form or by email and provide:
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your order number
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the reason for the return
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photos of the item (if there is a defect)
We will respond with instructions on how to return the item.